Orders
We accept orders online, by phone or by post.
Product Descriptions
Every care has been taken to ensure that the descriptions and specifications are accurate. However each item is hand dyed so colour tones and patterns will vary slightly from item to item. Images shown on the website are for a variety of sizes.
Commissions
Items can be made to your individual requirements. Please contact me by phone or e-mail.
Postage and Packing
UK mainland standard delivery £4.00 per order
Europe standard airmail £10.00 per order
Rest of World standard airmail £10.00 per order
For goods sent overseas duty is payable by the customer.
Delivery
We aim to despatch goods within three working days of receiving your order and payment. If the item has to be made to your requirements we aim to despatch within fourteen days.
Refunds and Returns
If you are not entirely satisfied with the goods we will give a full refund providing the goods are returned unused, in the original condition and packing. We are not responsible for paying shipment cost for return.
We also advise when posting returns to obtain a free certificate of posting available at Post Office counters.
Privacy
Due to the GDPR changes effective from 25 May 2018, We collect your name,postal address and e-mail contact details in order to fulfill your order. This information does not get passed onto any other parties unless you request a special courier delivery. Your details will then be passed onto the delivery company so that we can fulfill your order. Any data collected will be held securely for a period of no more than three years. We do not contact you unless it is in response to a question or query from you.
All credit/debit card details are entered onto Pay Pal secure server. We do not receive any of these details.
If you have ordered previously and require your details to be removed earlier please email me.